What gets measured, monitored and mirrored back to participants, gets done

We measure desired outcomes, in order to deliver ROI

Through our feedback processes we help to improve service standards and pinpoint those who would benefit from training, recognition and reward.

We deliver statistics as a matter of course and also interpret these to help focus effort on revised strategies and tactics. Our techniques include:

  • Mystery shopping: by regional, demographic and psychographic segmentation
  • Customer feedback: postal, telephone, online and face-to-face
  • Key task assessment
  • Sales measurement (volume or value)

From our website hub, we are able to provide individuals with feedback via paper, email, SMS, and the web. Management can elect to receive their summaries via these methods too.

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